Join our team and advance your career with us!
Position: IT Officer / Sr. Officer
Department: IT, ERP & System
Location: Balaju
Qualification: Bachelor’s degree preferred
Experience: At least 2 years of experience in Network & Server administration preferred
Key Responsibilities
- Configure, maintain, monitor, troubleshoot, and update VMware, Windows Servers, Active Directory, File Servers, ERP/Database/CRM systems and backups.
- Maintain and troubleshoot LAN/WAN, Wi-Fi, VPN, switches, routers, firewalls, PCs, printers, Microsoft 365, projectors, Smartboards, and other IT systems.
- Monitor and maintain endpoint security, firewall policies and other IT security controls.
- Maintain and record IT assets, software licenses, warranties and technical documentation.
- Handle IT helpdesk tickets and resolve user issues within defined SLAs with minimum downtime.
- Implement and regulate IT policies, procedures and SOPs.
- Perform regular preventive maintenance and system health checks.
- Coordinate with vendors for technical support, warranty, maintenance and IT-related services.
- Support IT infrastructure and users at Head Office and branch locations as required.
- Prepare daily IT operation, issue and infrastructure status reports to supervisor.
Education & Experience
- Bachelor’s degree in IT, Computer Science or a related field.
- Minimum 2 years of experience in IT Infrastructure and Network Operations.
- Good knowledge of Windows Server, Active Directory, Microsoft 365, Networking, VPN, Firewall, VMware and Backup Solutions.
- Good troubleshooting, communication, documentation and problem-solving skills.
- Certifications such as, Microsoft (AZ-800 & AZ-801), MCSA, Sophos, CompTIA, CCNA etc. will be an added advantage.
- Valid two-wheeler driving license.
- Willingness to travel to company branches across Nepal as required.
